Crisis Support

Helpline Services

Our phone call services are available 24-hours a day, 365 days per year and all calls are confidential. Services are available in English and French.

• Highly trained crisis and support volunteers
• Non-judgemental support
• Information
• Referrals

Due to privacy, safety and boundary concerns, our helpline volunteers do not return voicemails. If the crisis helpline is busy, this means our volunteers are currently at capacity assisting other survivors. Please wait and try calling again in 10 minutes. We apologize for any delays due to the high volume of calls we have been experiencing. Please also seek out our chat and text services below.

Fem'aide: The Francophone helpline for women dealing with violence

CAUTION: It is when the relationship ends that the risk of violence is highest for abused women. If you are in immediate danger, call the police. For immediate support in French, call Fem‘aide, the support service for women in Ontario at 1-877-336-2433 or visit www.femaide.ca to chat.

Fem’aide offers French-speaking women who have experienced gender-based violence, support, information and referral to appropriate front-line services within their communities, 24 hours a day, 7 days a week.

Fem’aide can also respond to requests for information made by family and friends of women who are victims of violence. The helpline’s main focus is to assist women who have experienced violence in an intimate relationship and women who have been sexually assaulted.

Fem’aide uses a feminist approach empowering women to identify their own needs and to make their own informed decisions.

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