Crisis Support

Call, Text or Chat For Help & Support

Call 911 if you feel you are in danger or require immediate assistance.

Call our crisis line at 705-476-3355 for support and assistance by trained individuals for anyone who has been affected by sexual violence or for anyone looking to support someone who is in crisis.

Helpline Services

Our phone call services are available 24-hours a day, 365 days per year and all calls are confidential. Services are available in English and French.

  • Highly trained crisis and support volunteers
  • Non-judgemental support
  • Information
  • Referrals

Due to privacy, safety and boundary concerns, our helpline volunteers do not return voicemails. If the crisis helpline is busy, this means our volunteers are currently at capacity assisting other survivors. Please wait and try calling again in 10 minutes. We apologize for any delays due to the high volume of calls we have been experiencing. Please also seek out our chat and text services below.

Chat or Text Services

Amelia Rising Sexual Violence Support Centre has partnered with Kingston Sexual Assault Centre to now offer you support via desktop chat services online or text service via a mobile device. 

HOW TO TALK WITH US

Photograph of a male in his twenties or thirties, working on a laptop with a hot beverage in hand.

DESKTOP

  • Click the Chat Now button to talk with us.
  • The chat window will open and you will be connected to a highly trained crisis and support volunteer.
  • The web chat is completely encrypted and the safest way to chat with us.
  • You need data or wifi to access online chat.
  • You can end the conversation when you choose, by clicking the Quick Escape button in the top right corner or closing the window.
  • When the conversation ends, the chat history is automatically deleted.
  • It is recommended you clear your history when you leave this site.
  • Read more here for tips on keeping safe online.

TEXT

Photo of a young woman texting on a smart phone.

  • You can text 613-544-6424 and you will be connected to a highly trained crisis and support volunteer.
  • You don’t need data or an internet connection to use the text service. You will be charged your regular phone plan service fees.
  • For your confidentiality and security, delete your text history when you are finished the conversation.
  • Read more here for tips on keeping safe online.

Tips For Keeping Safe Online

Even with using a secure and encrypted platform, nothing is 100% secure. Here are some tips on keeping safe when using our chat and text service.
  • Use a computer or device that is safe.
  • Use private browsing or incognito mode when using the chat function.
  • Have a password for your phone and device.
  • Clear internet history after chatting with us.
  • Delete text history after texting with us.
  • Don’t take screenshots. If you need to remember information like referrals, try writing it down in a safe place or saving it to a safe file.
  • If you think someone has installed spyware on your device, you may not want to use this device to chat or text us.

Photo of a senior woman, sitting on a bench and laughing.

For more resources about online safety, check out these resources.

We Believe Survivors

WHO THEY ARE

webelievesurvivors.ca is run by Sexual Assault Centre Kingston. The Centre is a not-for-profit organization providing free, confidential, and non-judgemental support for all survivors of recent and historic sexual violence in Kingston, Frontenac, Lennox and Addington since 1978. Other services available are counselling, distance counselling, public education and the 24 hour crisis and support phone line (1-877-544-6424 or 613-544-6424).

Portrait of a young person.

Survivors of all genders and sexualities over the age of 12 are welcome to access services at the Kingston Sexual Assault Centre. For more information visit www.sackingston.com.